20 Verissimo Drive, Mangere, Auckland
Tel (+64 9) 255 0266
Email to clients: New Stock Page
We have improved the Stock page in our website. When you search for a product, you can now key in either the product code or its description in the search box and you’ll see a drop-down box listing those SKUs that match what you type, changing with every keystroke. This technique, called intellisense, is that used in Google searches and its inclusion in our site was the brainchild of young Kyle, a rising star in our programming team.
There is a new link in the search box called STOCK MANAGEMENT which exposes:
1. Chart of stock on hand at month-end in the last 13 months.
2. Your current stock turns.
3. Your current stock on hand.
4. Number of units that have had no movements for a period (obsolete stock).
5. Number of units that have had no inwards movements during the same period.
6. Number of units where the stock on hand is five units or less (tail-ends).
The last three categories are also shown as a percentage of total stock on hand and you can get listings of the units of each category.
Storage is a significant part of your costs and these utilities are intended to help you manage that cost. To keep a unit in a pickable locations, i.e. for us to be able to find it quickly when you order it, takes up a lot more space than simply storing it away in a pallet. So, your storage costs can become higher than necessary, simply by leaving tail-ends in pickable locations or by storing obsolete stock. Both could best be sold at a discount.
We hope that you will find these new facilities useful. Please let us know if there are any other metrics that we can include in our site for you.
Email to clients: Transition to Level 3
The Government announced today that we will move to Level 3 on 28 April, and that level will also be revised from 11 May. We restarted our operations last week to (1) catch up on the backlog of inwards containers; (2) fulfil web orders for ‘essential goods’ (like winter apparel and footwear); and (3) ship out orders to other distribution centres. Under the new conditions, we are also allowed to get stock ready for shipment.
We can now work on web orders for all goods. We can get them ready for shipment and you can put them up on the web for sale now, but they cannot be shipped until 28 April, unless they fit into the Level 4 essential categories (which we can ship immediately). We expect courier companies to be quite busy during the first weeks of Level 3, so we recommend that you prepare as early as you can.
We have received inquiries from some retail clients who are now gearing up for web sales, for the first time. If that applies to you, talk to us to ensure that your systems can be integrated with our warehouse management system as early as possible. We are experienced in doing that work and our in-house team of software developers can help you through the process.
Interview by Daniel Watson from Vertech IT
Email to clients: Web Sales
The Government announced yesterday that web sales of some essential goods, like winter clothing, are now to be allowed. Considering this announcement, several of our retail clients, whose normal business is in lockdown (like ours) are gearing up to launch sales in their websites, some heavily discounted to get badly needed cash flow.
We have decided to partially restart some of our services to do that work. We will have limited number of volunteer staff working in our distribution centres to (1) fulfil web orders sent directly to clients via contactless delivery (couriers); (2) fulfil orders from our wholesaling clients to other companies that operate their own web fulfilment centres; and (3) start work on the backlog of inwards containers awaiting unpack and put-away.
Our staff will be working under systems that comply with the legal requirements for social distancing and workplace hygiene. We will attempt to observe the usual KPIs, but that may not always be possible in this force majeure situation. Our pricing will remain unchanged, unless special requirements for working during weekends and holidays are negotiated in each case.
Email to clients: Lockdown
Today, we had the awful task of telling 107 of our friends that their job was over. They had to go home – don’t come tomorrow. There may be some Government support (it is all a bit fuzzy right now) but we will do what we can to make sure that they get as much support as is available.
We also had to tell our clients – you – that that we have closed down. Not because we chose to but because we were ordered to do so. Government has told us that “we need your support to protect New Zealand and eradicate COVID-19. Enforcement measures may be used to ensure everyone acts together, now.” There is a stiff jackboot behind all the ‘be-kind-to-each-other’ niceness, make no mistake. There is just no way that we could keep our four distribution centres open.
Our priority now is to ensure that your goods are stored safely until circumstances change (or, if you prefer, politicians get mugged by reality). When trade resumes, as it inevitably will, we will be here for you. We sincerely hope that you will still be here too.
There is some uncertainty about what exactly is meant by “essential goods” – exempted from the restrictions. A truck company operator got an indication from the Ministry of Transport saying that the Government does not intend to disrupt supply chains and the Government website notice has an ambiguous reference to “fast moving consumer goods”, no doubt some jargon picked up by a junior bureaucrat. We have decided to take a common-sense approach and interpret the words ‘non-essential’ for what they are. Until the meaning is redefined.
We have kept a small team of key staff on. The four directors and our two accountants are here (at their homes, of course), as is our Customs Manager and a few other indispensables.
If you have incoming goods, we will endeavour to receive them. If we are doing the Customs clearance or 3PL work for you, we will arrange to receive your incoming containers in our secure yards but cannot unpack them or count the contents. If you are using other forwarders or Customs brokers, ask them to book their deliveries with us (if the forwarders cannot store then) and we will do our best to receive them when we can. Again, they will not be counted into stock and you need to make your own arrangements with the relevant parties for container demurrage and detention.
We will be charging our clients for weekly storage costs (when we are not already doing so) as our landlord is so uncouth as to expect us to continue to pay rent. Likewise, we will be asking you to prepay all disbursements on Customs clearance imports, like duty, GST, Port Service Charges and Freight collections, as our bankers have about as much sense of humour as our landlord.
We are home but available. You can get us on Zoom or FaceTime, of just call us on our mobiles or email us. Daniel 021 877 015 firstname.lastname@example.org / John 021 769 560 email@example.com / Phillip 021 769 567 firstname.lastname@example.org / Aaron 021 769 561 email@example.com.
Best regards and stay well.
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